** Free shipping Australia wide | Free INTERNATIONAL shipping for unframed prints **

FAQ

HOW MUCH IS THE COST OF DELIVERY?

We provide FREE SHIPPING Australia wide on all of our products.

WHAT ARE YOUR PRODUCTION TIMES?

PRODUCT  SHIPPING COST PRODUCTION TIME
Unframed Prints FREE SHIPPING 3 - 5 Business Days
Framed Prints
FREE SHIPPING
10 - 12 Business Days
Unframed Canvases
FREE SHIPPING
Up to 20 Business Days
Original Art
FREE SHIPPING
2 - 3 Business Days

 Please note, we do not accept PO Boxes.

As soon as your products have been dispatched we will update your order with the tracking information.  You will receive a confirmation email with the tracking number and carrier details.  Don't forget to check your junk boxes if you don't receive the email!

You can view more shipping and delivery information here.

DO I HAVE TO BE HOME TO RECEIVE MY ORDER?

To ensure that your items are delivered safely to your delivery address it is advisable to have someone there to be able to sign for the goods. Your contact details and phone numbers are passed onto our logistic companies and they are requested to contact you in advance to advise of the anticipated date and approximate time of delivery.

Wall Style will do everything possible to request that the logistic company contacts you in advance, but unfortunately we cannot be held responsible if they do not facilitate such a contact.

If there is nobody to sign for the goods when they are delivered the logistics company will leave a missed delivery advice card in your letter box advising of the failed delivery. The goods will then be returned to their local depot and you will then need to make contact with the logistics company directly to arrange an appropriate time for a re-delivery.

DO YOU DELIVER TO PO BOXES?

Unfortunately we do not deliver to PO Boxes.  Please provide us with a delivery address where deliveries can be made during normal business hours from Monday and Friday.

WHAT HAPPENS IN THE EVENT THAT THE ITEM IS DAMAGED?

Before signing as having received the products in good order please unpack and check the product/s for any faults or damages. If you have any concerns you must make the appropriate notes on the delivery cart note before signing it and ask the driver to initial your remarks. This would include noting any obvious damage to the packaging or boxing as well as any obvious sound of broken materials such as glass, or the timber frame.

We require photograph/s indicating the damage to the item/s, as well as a brief email describing damage to the product, including any other relevant information (such as damage to packaging).

You must notify Wall Style of any faulty or damaged goods within 24 hours of receipt of the goods by email on hello@wallstyle.com.au. Failure to do so, will mean that any transit insurance policy may be voided. The onus is on you to report any faulty or damaged goods immediately.

Once we have received your advice of any faulty or damaged goods we will liaise directly with our framers to resolve the issue as soon as possible to minimise your inconvenience. Please refer to the Refunds & Returns Policy section for more information.

If you ordered your piece with glass instead of perspex, please note that if the glass is damaged during transit, we can offer a refund on the glass price and you can obtain a new piece locally, or we can send a piece of clear acrylic, as glass can not be replaced/sent on its own.  The clear acrylic is durable and travels to any destination without the risk of breakage. Once it is in the frame there is no visible difference between the acrylic and clear glass. Our acrylic is high quality and will not distort or become cloudy. It also provides UV resistance for extra protection from fading.

WHAT IF I MADE THE WRONG CHOICE AND WOULD LIKE TO RETURN IT?

Unfortunately, goods cannot be returned based on a "change of heart". We endeavour to provide you with as much information about the item, including images, so that your decision is an informed one.

In the extreme case that an item is able to be returned, you would be responsible for any delivery charges incurred in returning the item to our supplier.

Change of Mind

As we custom frame our prints on an order by order basis,  Wall Style cannot offer returns or refunds on goods you have purchased based solely on a change of mind. While Wall Style aims to provide you with as much information as possible about the products offered for sale on this website in order to assist you with making the best possible purchase decision, you acknowledge that, subject to the Refunds and Returns Policy and to the Cancellation of Order Procedure contained in these Terms and Conditions, all purchases of goods from this website are final.

You accept you will not be entitled to refuse delivery of goods nor request a return, refund or exchange of goods you have purchased from this website on the basis that you have changed your mind about the purchase of the goods.

We do our best to match the colours of our frames, mats and other products on our site to their real life counterparts. Whilst we use calibrated devices and monitors, not all home devices and computers will be calibrated to the correct colours. Thus we cannot be held responsible for minor variations in colours when compared to your device. If there are major variations or issues please send through a picture and we'll assess it in further detail.

CAN I PAY FOR MY PURCHASES OTHER THAN ONLINE?

Unfortunately we do not provide over the phone payments, cheque or bank deposits at this stage. If this changes in the future we will be sure to let you know.

DO YOU SHOP OUTSIDE OF AUSTRALIA?

Unfortunately we are currently only able to ship to Australian addresses.

 

 

 

Signature VS Classic Framing

Our signature photography series is an original and limited edition collection, professionally printed with the finest quality archival inks on 308gm Hahnemühle cotton rag paper. We work closely with our local framer to finish your new photographic works in a beautifully framed exhibition style. 

What is Hahnemühle cotton rag paper? It is one of the worlds most popular papers chosen by photographers and artists to create high quality fine art prints. The white cotton artist’s paper, with its characteristic, wonderfully soft feel, boasts a lightly defined felt structure, lending each artwork a three-dimensional appearance and impressive pictorial depth. It’s a white 100% cotton paper of superb quality capable of producing excellent photographic results that will outlast us all.

We offer two types of framing for our limited edition photography prints.  Classic and Signature Framing.

Both framing types (Signature and Classic) use premium 2.1cm wide x 4.0cm deep wood frames with a light weight foam core back for ease of hanging. Lightweight museum grade acrylic that is 94% UV resistant, is used to ensure that your framed artwork is installed easily and does not require a professional hanging service.  Note, we do recommend always hanging your framed prints with at least two fixings points on the wall.

Both framing types (Signature and Classic) are printed professionally printed with the finest quality archival inks on 308gsm Hahnemühle cotton rag paper. 

Both framing types (Signature and Classic) are signed and numbered by Lauren on the front.

What's the difference between Signature and Classic framing?:

SIGNATURE FRAMING has the addition of a classic white matt board*. A matt board is a cut out, cardboard-like material that sits between the frame and the artwork to give it a complete finished look. The addition of the matt board creates a larger overall framed size.  Please refer to our framing sizes below.

**Please note: The 90 x 126 sized prints are only available in the classic framing style. 

CLASSIC FRAMING does NOT have a matt board. Instead the image has a white border around the image.  This white border is included in the print size and is signed and numbered.

Delivery:  As all of our products are custom made to order please allow the following approximate time frames for dispatch:

Unframed prints: 5 business days

Framed prints: 15 business days.

** Free shipping on all orders Australia Wide! **