Change of Mind
We do not offer refunds for change of mind. If you are not happy with a product, we may decide to extend the offer of a credit note or exchange at our discretion. Please note that if this is the case you will be required to notify us within 7 days of receiving the item and the cost of returning the item to us will be at your own expense. Items are to be returned in their original packaging. No shipping/postage costs will be reimbursed by Wall Style, nor will we be held liable if the returned items/s is not received by us. If/when the item is received by us, it must be in its original condition and suitable for resale, or no exchange or credit note will be granted.
Clearance or Sale items
Clearance or Sale items are not eligible for a refund or exchange. All Clearance or Sale items are final. If an item you've purchased as been marked down due to a fault, then this item may not be returned as faulty.
Missing or Damaged Orders
Wall Style will not be held liable for any items that go missing in the mail or that are received by the customer damaged or no longer in original condition. In this event it is the responsibility of the consumer to deal with the appropriate carrier (AusPost or Courier) to follow up and/or claim compensation.
If you have any questions or concerns regarding our refund & exchange policy, please complete the contact form below and we will happily assist.
ARTWORK / PRINTS:
1. Where your products are damaged in transit
We carry transit insurance to protect our customer’s purchases, however where you have signed for goods without outlining any faults or damage then these goods may not be covered by transit insurance. You must inspect your goods upon delivery and outline any faults or damage on the delivery note before signing it. You must ask the driver to initial your remarks. If possible, please take a photo of the damage immediately following the delivery.
You must notify Wall Style of any faulty or damaged goods within 24 hours of receipt of the goods. Failure to do so will mean that any transit policy will be voided.
2. Your goods have a manufacturers fault/flaw.
If you detect a manufacturers fault with your item you must notify us within 7 days. You will be offered a replacement item if available. If a replacement item is not available you will be offered a similar item at a similar price or a refund. A refund is not available if a replacement item is available. Faults not reported within 7 days are not eligible for a refund.
We will not accept the return of goods that are damaged by you (accidentally or otherwise) or due to natural wear and tear following delivery.
4. Method and payment of refunds.
You accept that all refunds will be provided to you by electronic funds transfer to your nominated account or in any other way decided at the discretion of Wall Style.
5. Change of Mind
As we custom frame our prints on an order by order basis, Wall Style cannot offer returns or refunds on goods you have purchased based solely on a change of mind. While Wall Style aims to provide you with as much information as possible about the products offered for sale on this website in order to assist you with making the best possible purchase decision, you acknowledge that, subject to the Refunds and Returns Policy and to the Cancellation of Order Procedure contained in these Terms and Conditions, all purchases of goods from this website are final.
You accept you will not be entitled to refuse delivery of goods nor request a return, refund or exchange of goods you have purchased from this website on the basis that you have changed your mind about the purchase of the goods.