Change of Mind
We do not offer refunds for change of mind. If you are not happy with a product, we may decide to extend the offer of a credit note or exchange at our discretion. Please note that if this is the case you will be required to notify us within 7 days of receiving the item and the cost of returning the item to us will be at your own expense. Items are to be returned in their original packaging. No shipping/postage costs will be reimbursed by Wall Style, nor will we be held liable if the returned items/s is not received by us. If/when the item is received by us, it must be in its original condition and suitable for resale, or no exchange or credit note will be granted.
Clearance or Sale items
Clearance or Sale items are not eligible for a refund or exchange. All Clearance or Sale items are final. If an item you've purchased as been marked down due to a fault, then this item may not be returned as faulty.
Missing or Damaged Orders
Wall Style will not be held liable for any items that go missing in the mail or that are received by the customer damaged or no longer in original condition. In this event it is the responsibility of the consumer to deal with the appropriate carrier (AusPost or Courier) to follow up and/or claim compensation.
If you have any questions or concerns regarding our refund & exchange policy, please complete the contact form below and we will happily assist.
ARTWORK / PRINTS:
1. Where your products are damaged in transit
We carry transit insurance to protect our customer’s purchases, however where you have signed for goods without outlining any faults or damage then these goods may not be covered by transit insurance. You must inspect your goods upon delivery and outline any faults or damage on the delivery note before signing it. You must ask the driver to initial your remarks. If possible, please take a photo of the damage immediately following the delivery.
You must notify Wall Style of any faulty or damaged goods within 24 hours of receipt of the goods. Failure to do so will mean that any transit policy will be voided.
2. Your goods have a manufacturers fault/flaw.
If you detect a manufacturers fault with your item you must notify us within 7 days. You will be offered a replacement item if available. If a replacement item is not available you will be offered a similar item at a similar price or a refund. A refund is not available if a replacement item is available. Faults not reported within 7 days are not eligible for a refund.
We will not accept the return of goods that are damaged by you (accidentally or otherwise) or due to natural wear and tear following delivery.
4. Method and payment of refunds.
You accept that all refunds will be provided to you by electronic funds transfer to your nominated account or in any other way decided at the discretion of Wall Style.
5. Change of Mind
As we custom frame our prints on an order by order basis, Wall Style cannot offer returns or refunds on goods you have purchased based solely on a change of mind. While Wall Style aims to provide you with as much information as possible about the products offered for sale on this website in order to assist you with making the best possible purchase decision, you acknowledge that, subject to the Refunds and Returns Policy and to the Cancellation of Order Procedure contained in these Terms and Conditions, all purchases of goods from this website are final.
You accept you will not be entitled to refuse delivery of goods nor request a return, refund or exchange of goods you have purchased from this website on the basis that you have changed your mind about the purchase of the goods.
Our signature photography series is an original and limited edition collection, professionally printed with the finest quality archival inks on 308gm Hahnemühle cotton rag paper. We work closely with our local framer to finish your new photographic works in a beautifully framed exhibition style.
What is Hahnemühle cotton rag paper? It is one of the worlds most popular papers chosen by photographers and artists to create high quality fine art prints. The white cotton artist’s paper, with its characteristic, wonderfully soft feel, boasts a lightly defined felt structure, lending each artwork a three-dimensional appearance and impressive pictorial depth. It’s a white 100% cotton paper of superb quality capable of producing excellent photographic results that will outlast us all.
We offer two types of framing for our limited edition photography prints. Classic and Signature Framing.
Both framing types (Signature and Classic) use premium 2.1cm wide x 4.0cm deep wood frames with a light weight foam core back for ease of hanging. Lightweight museum grade acrylic that is 94% UV resistant, is used to ensure that your framed artwork is installed easily and does not require a professional hanging service. Note, we do recommend always hanging your framed prints with at least two fixings points on the wall.
Both framing types (Signature and Classic) are printed professionally printed with the finest quality archival inks on 308gsm Hahnemühle cotton rag paper.
Both framing types (Signature and Classic) are signed and numbered by Lauren on the front.
SIGNATURE FRAMING has the addition of a classic white matt board*. A matt board is a cut out, cardboard-like material that sits between the frame and the artwork to give it a complete finished look. The addition of the matt board creates a larger overall framed size. Please refer to our framing sizes below.
**Please note: The 90 x 126 sized prints are only available in the classic framing style.
CLASSIC FRAMING does NOT have a matt board. Instead the image has a white border around the image. This white border is included in the print size and is signed and numbered.
Delivery: As all of our products are custom made to order please allow the following approximate time frames for dispatch:
Unframed prints: 5 business days
Framed prints: 15 business days.
** Free shipping on all orders Australia Wide! **